Privacy Policy

1. Introduction

Convene Market LLC, doing business as Luana Home ("we," "our," or "us"), respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our family organization application and related services.

2. Information We Collect

Account Information

• Email address
• Password (encrypted)
• Household name
• Family member names and profile information

Usage Data

• Routine and task information you create
• Calendar events (when you connect your calendar)
• Photos you upload for the screensaver feature
• Device information for paired TVs

Payment Information

Payment processing is handled by Stripe. We do not store your credit card information directly. Please refer to Stripe's privacy policy for information about how they handle your payment data.

3. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Display your routines, calendar events, and photos on your TV
• Process your subscription payments
• Send important service notifications
• Improve our application and user experience
• Respond to your support requests

4. Data Storage and Security

Your data is stored securely using Supabase, which provides enterprise-grade security including encryption at rest and in transit. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Third-Party Services

We integrate with the following third-party services:

• Google Calendar: If you choose to connect your Google Calendar, we access your calendar events to display them on your TV. We only read calendar data; we do not modify your calendar. You can disconnect your Google Calendar at any time from your dashboard settings or from your Google Account permissions page at myaccount.google.com/permissions. We do not share or sell your calendar data to third parties. When you disconnect, cached calendar data is deleted within 24 hours.
• Apple Calendar (iCloud): If you choose to connect your Apple Calendar, we access your calendar events via iCloud to display them on your TV. We only read calendar data; we do not modify your calendar. Connection requires an app-specific password generated from your Apple ID settings. You can disconnect your Apple Calendar at any time from your dashboard settings, or revoke access by deleting the app-specific password at appleid.apple.com. We do not share or sell your calendar data to third parties. When you disconnect, cached calendar data is deleted within 24 hours.
• Microsoft Outlook: If you choose to connect your Outlook calendar, we access your calendar events via Microsoft Graph API to display them on your TV. We only read calendar data; we do not modify your calendar. You can disconnect your Outlook calendar at any time from your dashboard settings or from your Microsoft account permissions page at account.microsoft.com/privacy/app-access. We do not share or sell your calendar data to third parties. When you disconnect, cached calendar data is deleted within 24 hours.
• Other Calendars (ICS): You may connect other calendar services by providing an ICS feed URL. ICS is a standard calendar format supported by most calendar applications. When you provide an ICS URL, we periodically fetch calendar events from that URL to display on your TV. We only read the data provided by the ICS feed; we cannot modify your source calendar. You can disconnect any ICS calendar at any time from your dashboard settings. We do not share or sell your calendar data to third parties. When you disconnect, cached calendar data is deleted within 24 hours.
• Amazon Alexa: See Section 6 below for details on our voice assistant integration.
• Stripe: For payment processing and subscription management.
• Open-Meteo: For weather data displayed on your TV (no personal data is shared).

6. Voice Assistant Integration (Amazon Alexa)

Luana integrates with Amazon Alexa through the "My Luana" skill, allowing you to check routine status, mark tasks complete, and access calendar information using voice commands.

How Voice Commands Work

When you speak to Alexa, your voice is processed entirely by Amazon's systems. Luana does not receive, process, or store any audio recordings. We only receive a text interpretation of your request (for example, "how are the kids doing") after Amazon has processed your voice.

Data Accessed by the Alexa Skill

When you use the My Luana skill, we access the following data from your Luana account to respond to your requests:

• Family member names
• Routine names and completion status
• Calendar events and schedules

Account Linking

To use the Alexa skill, you must link your Luana account using secure OAuth 2.0 authentication. This creates a secure connection between your Alexa account and your Luana household. You can unlink your account at any time through the Alexa app, which immediately revokes the skill's access to your Luana data.

Voice Data Storage

Luana does not store voice recordings. All voice processing is handled by Amazon. We only log text-based request data (what you asked) for troubleshooting and service improvement purposes. For information about how Amazon handles your voice data, please refer to the Alexa Privacy Settings and Amazon Privacy Notice.

Disabling Voice Access

You can disable voice access to Luana at any time by:

• Disabling the My Luana skill in the Alexa app
• Unlinking your account in the Alexa app's skill settings
• Saying "Alexa, disable My Luana skill"

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

8. Data Security and Breach Notification

We implement appropriate technical and organizational measures to protect your personal data. In the unlikely event of a data breach that affects your personal information, we will notify affected users within 72 hours of becoming aware of the breach, as required by applicable law. Notification will be sent to the email address associated with your account.

9. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent for optional data processing

To exercise these rights, please contact us at support@myluanahome.com, or visit our account deletion page to request data or account deletion.

10. Children's Privacy

Our service is designed for family use, including children. However, only parents or guardians should create accounts and manage household settings. We do not knowingly collect personal information directly from children under 13 without parental consent.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Convene Market LLC
Email: support@myluanahome.com